FAQs

How I get there from YVR Airport with public transportation? How long is it going to take?

Once through the customs and immigration arrivals process, walk toward the exit to our International Arrivals Area. Exit the building following signs marked Canada Line. Before the parking entrance, an escalator and elevator will take you up to the Canada Line platform. 

Take the Canada Line SkyTrain towards Waterfront, get off at Vancouver City Centre Station (11th stop). Head southeast on W Georgia St toward Seymour St continue walking in this direction another block till you reach Richards St (you can see the Holy Rosary Cathedral), turn left onto Richards St. Our building is on the left.Travel time is around 45 minutes.

Do we have private parking?

We do not have private parking. We recommend the Pacific Centre EasyPark Lot 27 parking lot which is open 24/7.

For your own safety, it is important not to leave any valuable or luggage inside your vehicle.

More information is available on their website which can be found here.

Is it possible to check in after reception hours?

Yes, if you think you will arrive after reception hours please let our staff know in advance so we can arrange a late check in for you.

Yes, Wi-Fi is free and available everywhere in the Hotel-Hostel.

Do we have Wi-Fi?

Do we have lockers?

Yes, we do have small lockers for your valuables ( length 17" width 12" height 12"). Please bring your own "padlock". 

The bathrooms are shared ones. There are 2 bathrooms and 2 showers on every floor and a sink in all the rooms (private and dorms).

Do private rooms have private bathrooms?

Do we offer breakfast?

We do offer complimentary coffee and tea but do not offer breakfast. You are welcome to use the kitchenette area

on your floor to prepare your breakfast or visit the close restaurants close by.

Do we have a full kitchen?

We have a kitchenette area on every floor of the Hotel-Hostel with fridges, microwaves, kettles, plates, bowls, glasses, cups and cutlery.

Do you offer weekly discounts?

Yes, we offer 10% discount on bookings for a week or more (low season only - winter time). Please choose weekly rates option when making a reservation.

Do we offer group discounts?

Yes, we offer 10% discount on bookings for groups of 12 people or more staying a minimum of 3 nights.

This offer is valid for phone and email bookings only. Please contact us to check for availability.

Is there a lift (elevator) or wheelchair access?

The St Clair Hotel-Hostel is a HERITAGE building and does not have a lift or wheelchair access. To get in you must go up one floor. 

Does the guest can cancel in advance?

Yes, the guest can cancel free of charge until 2 days before arrival (48 hours in advance). The guest will be charged the first night if they cancel in the 2 days before arrival.

Does we offer luggage storage ?

We offer luggage storage for a few hours (same day) for guests who register before 2:00 pm (while their room is ready) or for guests who leave in the morning and return later to pick up their luggage (same day).

HAVE A QUESTION?

Get  in Touch!

Please feel free to contact us.

Email:  info@stclairvancouver.com

Phone: 604 684 3713

Toll-Free: 1 800 982 0220

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577 Richards Street,

Vancouver, BC, V6B 2Z5

Canada

OPEN YEAR ROUND:  Monday to Sunday from 8:30 a.m. to 7:00 p.m. (WEST) 
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© 2019 by St Clair Hotel-Hostel.