Policies
01
What is required to check-in?
Please ensure you have an international ID (Passport). Residents of the Lower Mainland of British Columbia are NOT accepted.
02
How do I pay for my booking?
Payment is always done upon arrival. We do not charge the credit card upfront, however, WE DO pre-authorize the credit card in advance to make sure there are sufficient funds on the card to pay for the reservation.
03
Do we have a minimum number of nights for reservation?
There's no minimum.
04
Is there an age limit to book a room?
Private Rooms: No age restriction, except that anyone under 19 is in a room with an adult 19+ who is willing to be responsible for them. Dorm Rooms: Only adults 19+
05
Is it possible to check in after reception hours?
Yes, you will receive late check-in instructions 2 days before your arrival.
06
What is your in-house cancellation policy?
A guest can cancel free of charge 72 hours before.
07
Can I smoke in the Hostel or in my room?
No. Smoking is banned in British Columbia in all indoor public places and within 10 meters of public entranceways to buildings and windows. There is a $100 fine for smoking and termination of your stay with us.
