Policies
01
What is required to check-in?
Please ensure you have an international ID (Passport) and the CREDIT CARD you used to reserve with you upon arrival. Travelling Canadians must provide proof of residency. Residents of the Lower Mainland of British Columbia are NOT accepted.
02
How do I pay for my booking?
Payment is always done upon arrival. We do not charge the credit card upfront, however, WE DO pre-authorize the credit card in advance to make sure there are sufficient funds on the card to pay for the reservation.
03
Do we have a minimum number of nights for reservation?
During the high season (April 15th to October 30th), you must book in for a minimum of 2 nights. The rest of the year could be just one night.
04
Is there an age limit to book a room?
Private Rooms: No age restriction, except that anyone under 19 is in a room with an adult 19+ who is willing to be responsible for them.
05
Is it possible to check in after reception hours?
Yes, if you think you will arrive after reception hours (after 8:00 pm) please let our staff know in advance so we can arrange a late check in for you.
06
What is your in-house cancellation policy, can we have nights refunded if we need to leave early?
Unfortunately, our cancellation policy remains the same a guest can cancel free of charge 48 HOURS in ADVANCE, but we would not be able to refund any nights later than that, due to the average amount of time it takes to resell a room.
07
Can I smoke in the Hotel-Hostel or in my room?
No. Smoking is banned in British Columbia in all indoor public places and within 10 meters of public entranceways to buildings and windows.
