What is required to check in?
Please ensure you have an international ID (Passport) and the CREDIT CARD you used to reserve with you upon arrival. Travelling Canadians must provide proof of residency. Residents of the Lower Mainland of British Columbia are NOT accepted.
How do I pay for my booking?
Payment is always done upon the arrival. We do not charge the credit card upfront, however, WE DO authorize the credit card in advance to make sure there are sufficient funds on the card to pay for the reservation.
How long can I stay?
In private rooms, the maximum stay is 21 nights. You must, however, move rooms every 2 weeks to ensure cleanliness standards. See below for dorm limits.
We have a 7-night maximum stay in the dorm. After that period please ask at the front desk to see if any extension is possible.
Is there a max limit on stays in a dorm?
Do we have a minimum number of nights for reservation?
During the high season (April 15th to October 15th), you must book in for a minimum of 2 nights. The rest of the year could be just one.
We'll take all steps possible to accommodate you in the same room; however, we cannot guarantee you will end up in the same room. Multiple factors play into this, but rest assured if there's a way, we'll find it!
If we book multiple dorm beds, are we guaranteed to be in the same room?
Yes, Dorms: Ages 19-35
Private Rooms: No age restriction, except that anyone under 19 is in a room with an adult 19+ who is willing to be responsible for them.
Is there an age limit to book a room?
Is it possible to check in after reception hours?
Yes, if you think you will arrive after reception hours (after 8:00 pm) please let our staff know in advance so we can arrange a late check in for you.
What is your inhouse cancellation policy, can we have nights refunded if we need to leave early?
Unfortunately, our cancellation policy remains the same a guest can cancel free of charge 48 hours in advance, but we would not be able to refund any nights later than that, due to the average amount of time it takes to resell a bed or room.
No. Smoking is banned in British Columbia in all indoor public places and within 10 meters of public entrance ways to the buildings and windows.
Can I smoke in the Hotel-Hostel or in my room?